Terms & Conditions
Effective Date: 07-01-2026
Website: velnirasoaps.in
Welcome to velnirasoaps.in. By accessing or using our website (“Site”) and its services, you agree to comply with the following Terms & Conditions. Please read them carefully before proceeding. If you do not agree with any part of these terms, you may discontinue using our Site.
1. Use of the Website
By accessing our Site, you agree to:
- Use the Site for lawful purposes only
- Not engage in activities that may disrupt or harm the website or its services
- Not attempt to gain unauthorized access to any part of the Site or servers
We reserve the right to restrict or terminate access to any user who violates these terms.
2. Product Information
We strive to display product details, images, prices, and descriptions as accurately as possible. However:
- Colours and textures may vary slightly due to screen settings
- Product availability may change without notice
- Prices are subject to updates at our discretion
If you have questions about a product, we encourage you to contact us before placing your order.
3. Orders and Payments
When you place an order on our Site, you agree that:
- All information provided during checkout is accurate and complete
- You are authorized to use the payment method provided
- Orders are subject to acceptance and availability
We reserve the right to:
- Refuse or cancel any order
- Limit the quantity of items purchased
- Request additional information if needed to verify payment or identity
4. Shipping & Delivery
We aim to process and dispatch all orders within 1–3 business days. Delivery timelines vary based on your location and the courier service availability. Once your order has been shipped, we will share tracking details wherever applicable.
Please note:
- Delivery delays may occur due to unforeseen circumstances such as weather, operational issues, or high-volume periods.
- Shipping charges, if applicable, will be displayed at checkout based on your location and order weight.
- Orders cannot be redirected to a different address once dispatched.
If your package arrives damaged, tampered with, or incorrect, please contact us within 48 hours of delivery with photos or videos of the package.
5. Returns, Refunds & Cancellations
Returns
Due to the nature of personal care and hygiene products, we are unable to accept returns once a product has been delivered and opened.
However, we do allow returns only in the following cases:
- Wrong product delivered
- Damaged or defective product received
- Missing items in the order
In such cases, you must notify us within 48 hours of receiving the parcel. Valid photo/video proof is required for us to assess and resolve the issue.
Replacements
If eligible, we will arrange for a replacement of the affected product. Replacements are subject to product availability. If unavailable, we may offer an alternative product or store credit.
Refunds
Refunds are processed only when:
- A cancelled order qualifies for a refund
- A returned item (eligible case only) cannot be replaced
- A valid dispute is raised and approved by our customer support
Refunds will be processed to the original payment method within 7–10 business days after approval. Timelines may vary depending on your bank or payment provider.
Order Cancellations
You may cancel your order within 12 hours of placing it or before it is shipped — whichever occurs first.
Once an order has been dispatched, cancellation is not possible.
The Company reserves the right to cancel any order due to payment failures, inventory issues, incorrect address details, or suspected fraudulent activity. In such cases, a refund will be issued (if payment has already been made).
6. User Accounts
If you create an account on our Site, you are responsible for:
- Maintaining the confidentiality of your username and password
- Ensuring that all information in your account is accurate
- Notifying us immediately if you suspect unauthorized access
We are not liable for any loss or damage arising from the misuse of your account credentials.
7. Intellectual Property Rights
All content on this Site—including text, logos, graphics, product images, videos, and website design—is the property of velnirasoaps.in and is protected by applicable copyright and trademark laws.
You may not:
- Copy, reproduce, distribute, or modify any content without permission
- Use our brand name, trademarks, or content for commercial purposes without written consent
8. Limitation of Liability
While we take care to provide accurate information and quality service, we are not responsible for:
- Any direct or indirect losses arising from your use of the Site
- Service interruptions caused by technical issues or external factors
- Errors in product information due to typographical or system-related issues
Your use of the Site is at your own discretion and risk.
9. Changes to These Terms
We may update or modify these Terms & Conditions at any time. Updated terms will be posted on this page and will take effect immediately upon posting. Continued use of the Site after changes indicates acceptance of the revised terms.
10. Contact Information
For any questions or concerns related to these Terms & Conditions, you may reach us.