FAQ
How to register an account at Velnirasoaps.in?
Click on “Sign Up” and enter your email, phone number and password to create your account. You’ll receive a confirmation once your registration is complete.
How can I benefit from opening an account?
Creating an account helps you track orders, manage addresses and get faster checkout. You’ll also receive exclusive updates, offers and order history.
How to place an order?
Add soap to your cart and proceed to checkout. Enter your details, choose payment method and place your order.
How do I sign in if I forgot my password?
Click on “Forgot Password” on the login page. You’ll receive a reset link on your registered email or phone number.
How do I place an order?
Select your soap, add to cart and click “Checkout”. Complete payment to confirm your order.
What to do if an item is out of stock?
Out-of-stock items will be marked on the website. You can check back later or contact our support for updates.
How do I track my order?
Once shipped, you’ll receive a tracking link by email or SMS. You can also track it from your account dashboard.
Can I place bulk orders on the website?
Yes, bulk orders are accepted. Please contact our support team for special pricing and assistance.
Do I need to have an account to place an order?
No, you can place an order as a guest. However, creating an account makes future purchases easier.
How do I cancel or modify my order once placed?
Orders can be modified or cancelled before shipping. Please contact our support team as soon as possible
How can I return or replace my order?
If you receive a damaged or incorrect product, contact us within 48 hours. We will arrange a replacement or refund as per our policy.
How long does the refund process take?
Refunds are processed within 5–7 business days after approval. The amount will be credited back to your original payment method.
How long does it take to ship an order?
Orders are usually shipped within 2–3 working days. Delivery time depends on your location.
Do you deliver internationally?
Currently, we ship within India only. International shipping will be introduced soon.
What are your shipping charges?
Shipping charges are calculated at checkout based on your location. Free shipping may apply on selected orders or offers.
Who are your delivery partners?
We work with reliable courier partners for safe and timely delivery. Tracking details will be shared once your order is shipped.
What can I do about damaged products on delivery?
Please take photos and contact us within 48 hours of delivery. We will arrange a replacement or refund promptly.
How is Velnira soap different from other soaps?
Velnira soaps are made with natural ingredients and gentle formulations. They cleanse without stripping the skin’s natural moisture.
Why does the soap have very little scent?
We use minimal or natural fragrances to keep it skin-friendly. This makes our soaps suitable for sensitive skin.
What skin type can benefit from Velnira soap?
Velnira soaps are suitable for all skin types. They are especially gentle on dry and sensitive skin.
Are your products tested and certified?
Yes, our products are tested to meet safety and quality standards. We ensure they are safe for regular use
Are your soaps free from harmful chemicals?
Yes, Velnira soaps are free from harsh chemicals and synthetic nasties. They are crafted to be gentle and skin-safe.
What is the shelf life of a Velnira Soap Bar?
Each soap bar has a shelf life of up to 24 months. For best results, store in a cool, dry place.